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Shipping & Returns

Payment Options

Shipping Options

Shipping Time

International Shipping

Returns & Exchanges

Faulty Goods

Change of Mind Returns

Exchanges

Refunds

Duties & Taxes

To Return an Item

 

Payment Options

LIFEwithBIRD offers the following payment options for purchases from our e-boutique checkout: Visa, MasterCard, AMEX, PayPal and AfterPay

Please note: AfterPay is applicable to Australian residents 18 years of age and over. Available with Visa/ MasterCard debit and credit cards.

 

 AfterPay at LIFEwithBIRD 

 

Shipping Options

LIFEwithBIRD offers the following shipping options for purchases from our e-boutique:

 

Domestic Shipping

Regular Shipping: orders arrive in 3-6 business days depending on your location and 3-12 business days during high volume sale period, which includes promotions, flash sales, end of season sales and holiday periods.

Express Shipping: orders arrive in 1-4 business days. Please note, LIFEwithBIRD does not offer Domestic Express shipping during high volume sale periods.

Orders placed during the weekend or public holiday will be processed on the next business day.

LIFEwithBIRD offers free Regular Shipping on full price orders over $250 AUD and a flat of $10 on any orders under $250 AUD. LIFEwithBIRD also offers Domestic Express Shipping for $15 AUD on all orders. Please note a flat rate of $10 AUD is charged on items purchased at a reduced price via markdown, promotional code or during promotional periods. LIFEwithBIRD does not offer Domestic Express Shipping during promotional periods.

Please note that our team do their very best to have your order delivered within the time frames supplied. Any delivery date or time specified by us is a best estimate only. LIFEwithBIRD is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. Unforeseen delays in shipping during peak periods may occur.

LIFEwithBIRD recommends providing an attended address during business hours as a signature is required upon delivery for all delivery options. Express deliveries via TOLL Priority can only be delivered to address where someone is available to provide a signature, as your parcel cannot be left unattended.

If the delivery of an Australia Post e-parcel cannot be fulfilled, a delivery card will be left at the nominated delivery address with information about collecting your parcel. Normally your parcel will be redirected to your nearest Australia Post Office for collection. Parcels must be collected within 10 business days, with delivery card and photo ID presented upon collection. If your undelivered parcel is not collected within 10 business days, it will be returned to LIFEwithBIRD Online and redelivery is charged at an additional $10 for Regular Shipping and $15 for Express Shipping.

You will receive a shipping notification with tracking details to your email provided once your order is ready for dispatch. Parcels can be tracked using the Australia Post ‘Track your item’ feature on their website found here

 

Shipping Destinations and Delivery Times

*supplied and estimated by Australia Post as of August 2015.

For orders placed after 1.00pm AEST and rural locations, please allow an extra day for delivery. Australia Post can only guarantee next day delivery to selected post codes and cannot specify a time-frame to some regional locations outside of the express post network. Orders are dispatched between 9.00am and 12.00pm AEST, Monday to Friday (Excluding Public Holidays). Orders received after 12:00pm will be dispatched 1-2 business days depending on your location and shipping option.

 

International Shipping

LIFEwithBIRD offers free International Shipping on full price orders over $250. A flat rate of $35 is charged on any orders under $250 as well as orders including sale items or items purchased at a reduced price via markdown or promotional code.

International orders are sent via DHL Express, with a delivery window of approximately 3-5 working days depending on location. All goods will be declared as commercial merchandise and at their full retail value excluding GST.

The tracking number provided on dispatch for international deliveries can be tracked via DHL Express http://dhl.com/en/express/tracking for real-time, detailed progress of you shipment through the DHL network.

All international orders are exempt from Australian GST (10%) which will be refunded following clearance of full payment, via the original payment method. However, please be aware that international orders may incur additional taxes and duties applied by customs in the country of destination, and these costs are the responsibility of the customer.

 

Returns & Exchanges

All full priced items purchased at LIFEwithBIRD online, excluding sale items, can be returned for “change of mind” for a full refund within 7 days of receipt of order and must comply with the below returns policy. We do not issue refunds, accept returns or offer exchange on any discounted items, including any promotional discounts.

Online credit will be issued for full-priced returns only made after the 7 day grace period and can be used online only. All online credits are issued in accordance with, and on the basis of the LIFEwithBIRD Terms and Conditions.

All sale items are defined as items that are discounted by any % of the original recommended retail price (RRP). Sale items are not eligible for “change of mind” return. We do not issue refunds on any discounted items including any promotional discounts.

Consumer Guarantees

LIFEwithBIRD will provide you with a full refund if the product you purchased from us on line via the internet:

  • is faulty, not of acceptable quality, or unsafe; or
  • does not match descriptions made on the Site, or given to you by any LIFEwithBIRD representative

If a product that you have purchased from us meets this description, please contact Customer Care for a Return Authorization number (RA#) as soon as you become aware.

Items that are damaged by you (the Buyer) or which have undergone general wear and tear are not considered to be faulty and are not eligible for repair, replacement or refund.

 

Faulty Goods

“Faulty goods” are classified as faulty at the discretion of LIFEwithBIRD, provided:

  • They are damaged when the customer receives them.
  • Show a manufacturing fault within 3 months.
  • No alterations or attempts to repair have been made by the customer

LIFEwithBIRD will provide a repair, exchange, replacement or refund for faulty goods:

  • returns must include all original packaging including shoe boxes and dust bags and these must be in original condition as they are considered part of the item

  • returns must be posted back to LIFEwithBIRD Head Office within 7 days of issue of your RA#.

LIFEwithBIRD will endeavour to repair faulty items. If adequate repairs cannot be made a replacement, online store credit or full refund will be granted. Please note that items damaged as a result of wear and tear are not considered faulty.

 

Change of Mind Returns

A “change of mind” return refers to any return for a product that is correctly described, is safe, of acceptable quality and not faulty.

LIFEwithBIRD accepts “change of mind” returns for full priced items purchased at LIFEwithBIRD online in accordance with the following terms;

  • a Return Authorization number (RA#) must be requested within 7 days of receipt of order
- item(s) must not be worn, altered, damaged or washed

  • item(s) must have all tags attached

  • returns must include all original packaging including shoe boxes and dust bags and these must be in original condition as they are considered part of the item

  • returns must be posted back to LIFEwithBIRD Head Office within 7 days of issue of your RA#.

In the event that a change of mind return does not meet any of the above terms, LIFEwithBIRD reserves the right to not approve the change of mind return.

To ensure you will be eligible for a return, we recommend the following;

  • try all shoes on a carpeted surface to avoid scuff marks
  • do not apply any body moisturisers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics
  • be mindful when trying on garments to avoid make-up rubbing off

 

Exchanges

LIFEwithBIRD accepts exchanges for full priced items purchased online. If you would like to exchange an item for another size or a different style we recommend you contact LIFEwithBIRD Customer Care within 7 days of receipt of order.

LIFEwithBIRD does not offer exchanges on any discounted items, including any promotional discounts.

 

Refunds

Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value of the item(s) returned excluding any discounts or special offers received and any shipping costs associated with the order.

Refunds can only be issued for full priced items purchased online and “change of mind” returns must comply with the returns policy. Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account. LIFEwithBIRD does not offer returns on any discounted items, including promotional discounts.

In the scenario that your return is not approved for refund, you will be contacted by Customer Care.

This returns policy only applies to items purchased online at lifewithbird.com. For further details on our in-store returns policy, please contact a LIFEwithBIRD boutique.

 

Duties & Taxes

LIFEwithBIRD is not responsible for country export duty taxes and VATs. Please contact your local customs offices for more information regarding duties and taxes. LIFEwithBIRD is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. If an international order is rejected by the customer or the customer is unable to accept the delivery and duties and taxes have already been paid by the customer, LIFEwithBIRD will not be able to refund the duties and taxes.

 

To Return an Item

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. To register your return, please contact customer@lifewithbird.com. Please note, we cannot accept returns in store for items purchased online.

 

Once you have registered for a return you will receive a Return Authorisation number. Fill in the return form and enclose it with the returned item(s). The item(s) must be in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return.

Items being returned must be mailed with a completed online returns form to:

LIFEwithBIRD
Attn: ONLINE RETURNS
51 Church Street
Abbotsford VIC 3067
p: +61 3 9428 0862

Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded or a gift card will be issued depending on the terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you. All postage costs for returned goods are payable by the customer and will be reimbursed by LIFEwithBIRD online in the case of damaged, faulty or incorrectly supplied goods. We highly recommend return via a trackable method (e.g. registered post), to ensure safe and confirmed delivery. LIFEwithBIRD cannot be held responsible for goods that are lost or damaged in transit. For more information regarding returns, please contact Customer Care:

P. +61 (0)3 9428 0862

E. customer@lifewithbird.com